Angeline has been a loyal customer of Samsung till 3rd June 2008.
Angeline has sent her U700 to Samsung Service Centre located at Plaza Singapura on 15 May 2008. The reported fault of the mobile were as followed:
1) There was no ringtone for incoming calls.
2) The caller was unable to hear the other party during calls.
3) The paint was peeling off.
The staff at the service counter then issued Angeline an acknowledge form and informed her that the repairs would usually take around 3 to 5 days. If Angeline'a basic arithmetic calculation are correct, the latest date that Angeline should recieve her phone is on 20th May 2008. No call or sms (as promised) was recieved by Angeline during this time frame.
Angeline thought that there might be something seriously wrong with her U700 and decided to wait for a few more days. After which, Angeline decided to give Samsung a courtesy call to check on her phone's repair status. To her utmost disbelief, the staff at Samsung call center told her that there is NO record of her phone being sent for repairs. GEE!
Angeline told the staff that she has a copy of the acknowledge form and requested the staff to double check again. Well, the staff hang up on Angeline. Angeline presumed that his balls are itching and he really need to scatch them immediately and hung up on her accidently. Oh well! Nonetheless, Angeline has made a mental note to complain to Samsung about the staff's attitude after this incident is resolved.
Subsequently, Angeline called Samsung call centre again and spoke to another staff. The staff told Angeline that she would check with the Service Centre at Plaza Singapura and get back to her as soon as possible. Thus, Angeline waited for another day and she did not recieved any call from Samsung.
Naturally (and furiously), Angeline rang Samsung call centre the next day to check on the status again. ONCE AGAIN, the staff told her to wait for their call and she would try to expedite her request.
Oh well! Angeline is going to give Samsung just one last day before she lodges a complaint.
Angeline thought of some probabilities that could have happened to her U700.
1) The staff at the Service Centre lost Angeline's phone.
2) The staff at the Repair Centre lost Angeline's phone.
Angeline has sent her U700 to Samsung Service Centre located at Plaza Singapura on 15 May 2008. The reported fault of the mobile were as followed:
1) There was no ringtone for incoming calls.
2) The caller was unable to hear the other party during calls.
3) The paint was peeling off.
The staff at the service counter then issued Angeline an acknowledge form and informed her that the repairs would usually take around 3 to 5 days. If Angeline'a basic arithmetic calculation are correct, the latest date that Angeline should recieve her phone is on 20th May 2008. No call or sms (as promised) was recieved by Angeline during this time frame.
Angeline thought that there might be something seriously wrong with her U700 and decided to wait for a few more days. After which, Angeline decided to give Samsung a courtesy call to check on her phone's repair status. To her utmost disbelief, the staff at Samsung call center told her that there is NO record of her phone being sent for repairs. GEE!
Angeline told the staff that she has a copy of the acknowledge form and requested the staff to double check again. Well, the staff hang up on Angeline. Angeline presumed that his balls are itching and he really need to scatch them immediately and hung up on her accidently. Oh well! Nonetheless, Angeline has made a mental note to complain to Samsung about the staff's attitude after this incident is resolved.
Subsequently, Angeline called Samsung call centre again and spoke to another staff. The staff told Angeline that she would check with the Service Centre at Plaza Singapura and get back to her as soon as possible. Thus, Angeline waited for another day and she did not recieved any call from Samsung.
Naturally (and furiously), Angeline rang Samsung call centre the next day to check on the status again. ONCE AGAIN, the staff told her to wait for their call and she would try to expedite her request.
Oh well! Angeline is going to give Samsung just one last day before she lodges a complaint.
Angeline thought of some probabilities that could have happened to her U700.
1) The staff at the Service Centre lost Angeline's phone.
2) The staff at the Repair Centre lost Angeline's phone.
3) The driver in charge of transportation lost Angeline's phone.
All in all, Samsung had lost Angeline's phone.
Angeline guess that she may get a new and FREE phone on the courtesy of Samsung.
All in all, Samsung had lost Angeline's phone.
Angeline guess that she may get a new and FREE phone on the courtesy of Samsung.
To think Angeline has been supporting Samsung all these years, from E700 to D510 to U700. Oh well! It is time for Angeline to re-consider her choice.
